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  General Terms and conditions

Terms and Conditions of Sale

Whereas the company RIZZOTI Trading Srl, located at Via S. Euplio 11, 95124 Catania, VAT number 04713920876, email: shop@rizzottidesign.com, sells in compliance with current regulations on electronic commerce and contracts negotiated outside commercial premises, offering for sale only articles as an authorized retailer of the proposed brands, therefore selling original products guaranteed by the manufacturer's official warranty; and whereas the Customer declares to have read all the information regarding payment methods, returns, shipping and assembly, and general sales conditions before placing an order. These general terms and conditions of sale govern the terms and conditions of online sales contracts concluded through the website rizzottidesign.com, relating to products distributed and marketed by RIZZOTTI Trading Srl, and therefore apply to all contracts for the sale of Products by RIZZOTTI Trading Srl to consumers/customers, becoming an integral and substantial part of every proposal, order, and order confirmation for the purchase of the Products themselves. The sales conditions applicable to orders are those in force at the date of the order itself.

1. Acceptance of Sales Conditions

1.1 The conditions stated in the preamble are an integral and essential part of this contract. 1.2 All contracts will be concluded directly by the Customer (both businesses and individuals) accessing the website corresponding to the address www.rizzottidesign.com. The Customer may conclude the contract for the purchase of the desired product by carefully following the instructions and procedures provided. 1.3 These general terms and conditions of sale must be reviewed online by the customer before completing the purchase process. Forwarding the order confirmation therefore implies total knowledge of the same and their full acceptance. 1.4 By electronically submitting the confirmation of their purchase order, the customer unconditionally accepts and undertakes to observe, in their relations with RIZZOTTI Trading Srl, the general and payment conditions described below, declaring that they have read and accepted all the indications provided by them in accordance with the rules in force, also noting that RIZZOTTI Trading Srl is not bound by different conditions unless previously agreed in writing. 1.5 Any order placed with RIZZOTTI Trading Srl implies the customer's acceptance without reservation of all these general terms and conditions of sale.

2. Orders and InvoicingEach order of Products transmitted to RIZZOTTI Trading Srl constitutes a contractual proposal by the Customer. The execution of the order by RIZZOTTI Trading Srl is equivalent to confirmation and acceptance of the same. The invoice or tax documentation related to the purchased Products will be issued by the seller at the time of shipment of the Products to the Customer, based on the data provided by the buyer at the time of the order.

3. Products: Prices and Characteristics

3.1 The prices of the Products published on the RIZZOTTI Trading Srl website are in Euros, inclusive of VAT but excluding shipping costs unless there are promotions that include shipping costs in the price. Shipments outside the EU countries (extra-EU) are also subject to any customs duties, which will be the responsibility of the recipient and will be requested by the carrier upon delivery. The price guaranteed to the buyer is the one published on the website at the time of the order. The purchase price is fixed and final. 3.2 The technical and functional characteristics of the products published by RIZZOTTI Trading Srl for sale on the rizzottidesign.com website are those communicated by the respective manufacturers; therefore, RIZZOTTI Trading Srl assumes no responsibility regarding the accuracy and completeness of this information. Product images are indicative and not binding. Products are only for sale, and the Customer is responsible for the choice of the ordered Products and their compliance with the specifications provided by each manufacturer to their choices.

4. Acceptance of the OrderThe conclusion of the contract will only take place at the time of order confirmation by RIZZOTTI Trading Srl. The Customer will receive an email confirmation of the order with all the elements constituting the contract (article, quantity, finishes, dimensions, prices, expected delivery date, shipping costs), subject to the possibility of non-confirmation of the order if there are supply problems with the Products or issues related to the purchase order.

5. Order FulfillmentOrder fulfillment will take place within the times specified on the website, differentiating delivery times based on the size and availability of the purchased products. Items available in large sizes will be delivered within 7 days in Italy and 12 days in the EU from the order date using a specialized courier, while smaller items will be shipped by express courier with delivery in 48 hours in Italy and 6 days in the EU. The specified waiting times exclude holidays and any strikes or disruptions caused by socio-political events. Items not available in stock will be delivered within the times indicated on the website for each item for sale, to which the above-mentioned shipping times will be added. The indicated waiting times for items not available in stock do not take into account the manufacturers' holiday closures from December 20 to January 7 and the summer closures from August 5 to August 30 each year. If it is impossible to process the order due to the unavailability of the item by the manufacturer (due to stockout or technical issues related to the products for sale), RIZZOTTI Trading Srl will inform the Customer promptly of the expected delivery times for the missing Product. In this case, the Customer may decide to obtain a refund if the production times exceed 30 working days. The Customer will confirm their choice by email, either waiting for the Product to become available or requesting a refund.

6. Product DeliveryProducts will be delivered to the address provided by the Customer. Shipments will be made after receiving confirmation of payment and crediting it to our bank account in the case of a bank transfer or confirmation of the transaction in the case of payment by credit card. Delivery will be made through national and international couriers based on the size of the product packaging and the destination. For larger-sized items available in stock, delivery will be made within 7 days in Italy and 12 days in the EU from the order date using a specialized courier, while smaller items will be shipped by express courier with delivery in 48 hours in Italy and 6 days in the EU. Shipments to non-EU countries will be indicated in the order confirmation for the respective country. The specified waiting times exclude holidays and any strikes or disruptions caused by socio-political events. Therefore, in all cases of force majeure that make the delivery of the ordered goods impossible for any reason, the supply will be suspended without further notice, unless after a period of 90 days the parties decide by mutual agreement to cancel the order. Items not available in stock will be delivered within the times indicated for each item (published on the website), to which the above-mentioned shipping times will be added (within 7 days in Italy and 12 days in the EU for large items and 48 hours in Italy and 6 days in the EU for smaller items). Delivery times may vary due to customs checks, transit times to remote locations, and other factors beyond the control of RIZZOTTI Trading Srl. Therefore, delivery times are indicative and not binding. The products will be delivered from Monday to Friday from 8:30 am to 6:30 pm. The carrier will make two delivery attempts to the address indicated by the Customer. After the second failed attempt, the goods will be held at the courier's warehouse. If the goods remain undelivered due to the absence of the recipient for 5 days from the date of the second delivery attempt, the order will be considered canceled, and the amount will be refunded to the Customer, minus the shipping costs and any additional costs incurred. The delivery document issued by the courier, dated and signed by the Customer upon delivery, will constitute proof of transport and the time of delivery. The Customer is required to check the condition of the delivered goods and report any anomalies to the courier immediately upon delivery, as well as to inform RIZZOTTI Trading Srl (via email to info@rizzottidesign.com) within 5 days of receipt of the product. Any notifications received after this deadline will not be taken into consideration.

7. ComplaintsAny complaints should be directed to RIZZOTTI Trading Srl, Via S. Euplio 11, 95124 Catania, VAT number 04713920876, email: shop@rizzottidesign.com.

8. Right of WithdrawalIn accordance with the legislative decree 206/2005 (Consumer Code), the customer has the right to withdraw from the contract within 14 days from the receipt of the products. To exercise this right, the customer must send an email to shop@rizzottidesign.com, indicating their intention to withdraw from the contract. The customer must return the products to RIZZOTTI Trading Srl, Via S. Euplio 11, 95124 Catania, without undue delay and in any case within 14 days from the day they communicated their withdrawal from the contract. The products must be returned in their original packaging, complete with all their parts (including packaging and any documentation and accessory equipment). In case of withdrawal, the customer will be refunded the price of the product (excluding shipping costs) within 14 days from the date of receipt of the withdrawal notice. The customer is responsible for the shipping costs for returning the product. The refund will be made using the same payment method chosen by the customer at the time of purchase.

9. WarrantyAll products sold by RIZZOTTI Trading Srl are covered by the manufacturer's official warranty. The warranty is valid for 24 months from the date of delivery of the product. The warranty covers product conformity defects that occur within the warranty period. In the event of a defect, the customer must immediately inform RIZZOTTI Trading Srl by sending an email to shop@rizzottidesign.com, indicating the order number and the nature of the defect. RIZZOTTI Trading Srl will provide instructions on how to proceed with the warranty claim. The warranty does not cover damage caused by misuse, improper installation, or normal wear and tear. Any warranty claims will be subject to an evaluation by the manufacturer or an authorized service center. If the product is found to be defective, it will be repaired or replaced, at the discretion of the manufacturer or authorized service center. The warranty does not cover any costs related to the removal or installation of the product. In the event that a product is found to be defective and cannot be repaired or replaced, the customer will be entitled to a refund of the purchase price.

10. Applicable Law and JurisdictionThese general terms and conditions of sale are governed by Italian law. Any disputes related to the interpretation, execution, or termination of this contract will be the exclusive jurisdiction of the Italian courts.

11. Final ProvisionsThese general terms and conditions of sale may be updated or modified by RIZZOTTI Trading Srl at any time, without notice. The new general terms and conditions of sale will be effective from the date of publication on the website www.rizzottidesign.com and will apply to all orders placed from that date onwards. The customer is therefore advised to consult the general terms and conditions of sale before placing an order.